Why does my game keep freezing and crashes

I just tried everything and it worked for a little and then it went back to doing the same thing. Not sure what I'm doing wrong.

Hi there! This is Ronnie, an independent adviser.

Nice to meet you and I hope you are having a great day!

I understand you need help on your game problem.

Have you tried reinstalling the game?

If you did that already, try to reset the console.

NOTE: This will remove the profiles on your console, make sure that you remember the email and password to your account.

No data or game saves will be lost doing this, everything is backed up to the cloud servers.

1. Press the Xbox button to open the guide.

2. Select Settings.

3. Select System.

4. Select Console info

5. Select Reset console.

6. Select Reset and keep my games & apps

This will also help sync the data on your console properly.

If the problem still persist, try reinstalling the game to another storage, if you are using an external hard drive, use the internal storage of the console.

You can also try another profile just to check if the problem is just the data on your account.

Hope that helps!

i always have freezing problems and its a digital copy and it happened on my physical copy too which annoyed the hell out of me what the hell is wrong with u turn 10 and playground why does these 2 wonderful games crash alot after a few hours of gameplay
then it starts to freeze and then after a few freezes it crashes

The game is geat, but why does it keep freezing, server problems?

Hi doug,

You could try an
offline update instead. This will update the console offline. Sometimes updates glitch or become corrupt. This will be next step if the factory reset doesn't work.

Thanks,

Brad