Why does my game freeze when I press the xbox button during a cutscene on gta and won't...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We just need to perform troubleshooting steps, Marley. Let me walk you through it. To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Hello pantera2006,

Thank you for bringing this issue to our attention. Sorry to hear about the issue with MXGP 3. Does the game crash, and revert the console back to the home screen? If the game freezes on the title screen and stays there, is the console able to be taken back
to the home screen by pressing the home button on the controller? We recommend utilizing the article entitled

My Xbox One Game Won't Start or Freezes During Gameplay in order to resolve the issue. Be sure to let us know the results!

So if the "Home " button is freezing also maybe its the controller instead of the keyboard ? Does it ever freeze during a game or only when your trying to type ? I would plug the controller up to the usb and update it if it will let you...

HI Caramel!

Thanks for letting us know about this, just to clarify, is this on the Xbox One or PC platform? For problems with crashing from a game on the Xbox One it is highly recommended to attempt a hard reset on the console here's the steps:

1. Hold the power button on the console down for 10 seconds while the device is on
2. After 10 seconds release the power button
3. Press the power button as normal to power the console on

For additional steps if the issue persists check out these articles:
"My Xbox One game won't start or freezes during gameplay" &
Game freezes or stops responding on a Windows 10 device

I hope this helps, thanks again!

Ever time I try to play a online game it freezes and won respond to any buttons I press except for when I press the Xbox home button