why does my game disc keep saying installation stopped? i tried both troubleshooting...

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Gage, it could be a CD error.

Let's do it this way, download the xbox app on your phone, search for the game and click download. See if the download starts on your console.

(Leave the CD out of the console)

I'm waiting for the result.

i have the xbox app on my phone but the app will not let me add my console to it. every time i try it says try again in a bit something went wrong.

Open the panel by pressing the Xbox button in the center of the controller.

Scroll right on the panel to the System area.

Select Settings.

Select Network.

Select Network Settings.

Select NAT Test Type.

Tell me what appears on this test, please

And try this procedure.

After it, try to install the game again, and try to add the console to the app again.

Press the Xbox button to open the dashboard.

Select System > Settings > System > Console Information

Select Reset Console.

Restore and keep my games and apps.

Rest assured, you won't miss games or saves

When asking to pull settings from an old xbox, put no

You will have to log in your accounts again, that's all

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues. In order to offer you better assistance please give me a little more context of the problem, Does this only happen with a particular game or does it happen with any game on disk?

What device are you trying to install on?

What game is it?

I will be attentive to your response.

Best regards.

Hey Hellycat,

Thank you for reaching out. We understand you are having a hard time installing KH3 as it keeps stopping on you. If you haven't already, check out our

Game Installation Stops article for some quick and easy troubleshooting steps. Most of these apply to both digital and disc, just ignore the last two. Hope this helps!