Why does my card continue to get charged even when the card no longer exists

Discus and support Why does my card continue to get charged even when the card no longer exists in XBoX on Consoles to solve the problem; I continue to get charged on my card that doesn't even exist anymore for the Xbox ultimate. This Xbox was sold in that account isn't even used anymore.... Discussion in 'XBoX on Consoles' started by Nicole Davis1, May 16, 2024.

  1. Nicole Davis1
    Nicole Davis1 Guest

    Why does my card continue to get charged even when the card no longer exists


    I continue to get charged on my card that doesn't even exist anymore for the Xbox ultimate. This Xbox was sold in that account isn't even used anymore. Microsoft makes it virtually impossible to stop charging this card this card that's being charged doesn't even exist anymore so I cannot figure out why they can get away with charging it

    :)
     
    Nicole Davis1, May 16, 2024
    #1
  2. The_Last_DJ Win User

    Why does my card continue to get charged even when the card no longer exists

    Hello Nicole D! I'm Kris and I'd be happy to help you with your question.

    If you can't log into the account to make sure all subscriptions are cancelled, then the best move is to raise it with your bank.
  3. TehSphinx Win User

    Suspended until I fix my payment option?

    Well, it's not that I'm getting charged, the card no longer exists, it was cancelled so they can't charge anything to it, I deleted it from my account to (ironically) avoid being suspended hahaha :)
  4. CISphil Win User

    I cant turn off auto-renewal

    Can sombody from support please change my accounts auto-renewal so that it doesnt otherwise I'll be charged to a card that no longer exists and banned
  5. hectic Xx Win User

    CANNOT CANCEL AUTO RENEWAL via BROWSER

    also, my credit card on record is EXPIRED, and somehow, they continue to charge my NEW credit card with billing! how do they even know what my information is??
  6. Sydney2008 Win User

    Ongoing fraudulent Microsoft XBox charges on my VISA credit card

    Capital One is reporting fraud and continues to reverse all charges from MicrosoftXBox. The problem is that whenever they issue me a new card, the charges just continue onto the next one. And MicrosoftXBox seems to not be able to find ANY info when given
    the various credit card numbers that were used by someone to charge fraudulently. So I have deactivated my latest card and will not replace it.
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Why does my card continue to get charged even when the card no longer exists

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