Why does my account remove all my friends?

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. Let's try to troubleshoot.

Don't worry we will fix this together. Please make sure you can sign in all your profiles. Let's try to restore the console back to factory defaults but we will select keep my games and apps so it won't remove your games and progress.

Please follow the steps here:

- Press the Xbox button to open the guide.

- Select Settings

- Select System

- Select Console info & updates

- Select Reset console

- Select Keep Games and Apps

After this, you will have to sign in again with your email and password. Then please try to readd your friends again. Thanks!

I’ve re added them multiple times as I have to every time I want to play with them

Hello Samuel

My name is Jonny and I will be assisting you today!

First, thank you so much for contacting us regarding your inquiry/ concern.

I do look forward to resolving this problem together!

Have you tried re-adding them or removing and then re-add them?

Greetings, Nedwardakilla! Thank you for reporting this issue to us. As Raett mentioned you will need to get in touch with phone support to file an unauthorized access claim. They will be able to assist you further with this. Please also make sure to take
a look at this page for more information on how to secure your account:
http://xbox.com/security. Hope this helps! Please let us know if you have any further questions.

You will need to call phone support. They will file an unauthorized access case.

Forums can't really do anything with this :/