Why does MWII suck so bad? Who designed this garbage?

I totally understand and you can request a refund by signing in to https://xbox.com/refunds.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Sorry for all the trouble, let me help you in accessing your game again without any issues. To clarify, are you stuck on the press "A" screen?

Yes. Stuck on the A screen. Just want my money back. Don't want to jump through any more hoops. The game isn't worth my time

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this and I totally understand where you are coming from as I'm a gamer myself. I am here to help.

If I may ask, is your Xbox series S console connected to the internet, wired or wireless?

If wireless, try to connect your console to a wired network connection as part of our troubleshooting steps then check if the download speed works normally.

If the issue still persists, kindly try to perform a factory reset keep my games and apps.

Before you proceed with your Factory reset I just want to inform you that you will only choose Reset and keep my games and apps to make sure your saved data won't be deleted permanently and also all of the accounts that are set as home Xbox will be removed and all signed in accounts will be signed out from the console.

If you’re ready to reset your console to the factory default settings, follow these steps:

Press the Xbox button  to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console? screen, you'll see three options:

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It resets the OS and deletes all potentially corrupted data without deleting your games or apps.

Reference link: https://support.xbox.com/en-US/help/hardware-ne...

I just realized when you mentioned reset you meant factory reset keep my games and apps, my sincerest apologies.

Since you have exhausted all the troubleshooting steps, the only best option now is to have you request a free Xbox series S console warranty repair order. You can request it by signing your account and registering your console serial number here at this link:

https://support.xbox.com/en-US/help/hardware-ne...

Thank you for your understanding and patience. I hope you have a great day!