why does Microsoft sign me out if i sign in

Hi Rian!

On which device/platform are you trying to sign in your Microsoft account? Be sure to check your account for any problem by signing it in via https://account.microsoft.com website.

Hi HendrikVanG, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This can happen if there's an issue with your browser or something with your account security settings is not updated.

We can try a few troubleshootings steps, if they don't work, I highly recommend you contact support.

First, let's make sure your account security information is updated:

Sign in to your Microsoft account: https://account.live.com/proofs/manage/additional

Verify that your security information is correct and up to date, I also recommend turning on the 2-step verification.

Then, please, try accessing the site using an alternative browser or enable your browser's InPrivate mode.

To use InPrivate mode on Microsoft Edge, click the three dots on the top right of the screen and select "New InPrivate Window".

You can also press CTRL+SHIFT+N keys together on your keyboard.

Verify that your browser is not preventing a login pop-up from the Microsoft site.

When a pop-up has been blocked, Edge will display an icon in your web browser's address bar.

If that still does not work, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Hi User3_277, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This has been affecting more users since earlier this week.

Have you tried to use a different browser or your browser's incognito/InPrivate mode?

Be sure to clear your browser cache and cookies as well.

What has worked for some users is resetting their computer network settings.

Please, follow these steps:

Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now.

For now, what has most of the times worked was logging in via the Xbox Mobile App, Xbox PC App or in the Console itself.

Mobile: https://www.xbox.com/apps/xbox-app-for-mobile

PC: https://www.xbox.com/apps/xbox-app-for-pc

Hi Nathan! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox website access.

Kindly try to perform the following workarounds:

- Clearing the cache and cookies of your browser.
- Changing browsers. (Specifically Google Chrome)
- Disabling extensions / going incognito or in-private browsing.
- Disconnect from the VPN or Proxy server.
- Try different devices and network services.

Then sign in to account.microsoft.com, Microsoft Store and account.xbox.com to see if it works.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I'm having the same issues pretty much. My xbox signed me out of my microsoft account and nothing is helping me sign back in. No clue what to do or why this is happening