Why does Microsoft reject my phone number?

What region or type of number are you using

If you aren't using a void ita best to use a mobile.number

If you aren't in an xbox live region it won't work

Hi nuldeath,

Welcome to Microsoft Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We are sorry to hear that you are having issues securing your Microsoft account. Let us check on this together so you will get back to gaming.

As per your description, your account was locked without valid reason. May we ask for a screenshot when you sign into Microsoft account on (https://account.microsoft.com/ )? Kindly use this as guide, How to include a screenshot in your post.

Any Microsoft account accessed at least once in a two-year period is an active account (see this support article to know more details, Microsoft account activity policy).

May we ask for an error message you encounter upon securing your account using two-step verification?

Please check here how to change your security info - Change the email address or phone number for your Microsoft account and How to use two-step verification with your Microsoft account.

Based on your error message, "you can't send a verification SMS to this number." May we know if you have added a mobile number or landline phone number into your account?

Please check here for the steps and qualification of adding your phone number to a Microsoft account - Adding your phone number to a Microsoft account.

Did you set up your account with the help of your friend or using the contact information of your friend? If you were referring to phone number, sending/receiving code should match the phone number/email account added to the Microsoft account.

If you have an idea or any feedback on how a Microsoft account should be secured. Please do submit them through feedback hub (Send feedback to Microsoft with the Feedback Hub app) or feedback using Microsoft account website (https://account.microsoft.com/).





We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Athough that may have helped while we were trying to validate, my email and phone number have already been validated, my boyfriends email and phone number are being rejected, and neither can be entered again. From what I understand, his account is totally
unusable unless we get a third phone number or make another email address, as It won't accept what we already registered as good enough.

Hello Jjrocker1000,

Thank you for reaching out to the Microsoft Community. My name is Lumie and I'm happy to help.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you. Unfortunately, the system is completely automated, you must use the options that have been given.

Did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication? If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article: https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37

Important: The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, and the account was not deleted due to inactivity, you will need to try the Account Recovery Form: https://account.live.com/acsr

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

The system works on probability. Please keep trying. Consistent attempts will lead to recovery.

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

Let me know if you need more help.

Regards,
Lumie

It clearly has no phone number, even when it says "Call us" on that link!

Why is the phone number being made difficult for people to contact Microsoft?