Why does it say 'pick another way to pay'?

ToboXB · Jan 30, 2023

I'm trying to purchase one month of Xbox game pass ultimate, I have $5 of Microsoft credit on my account and $10 in my actual bank account. However when I try and actually confirm the purchase it says 'pick another way to pay, we couldn't get authorisation for this purchase'

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

This means that you need to use a different payment method. Kindly try using a different one or try reaching out to your bank to authorize transactions.

THESNIPER2

second is

Pick a different way to payWe couldn't get authorization for this purchase. Pick another way to pay, or contact your payment provider.

Pick a different way to pay We couldn't get authorization for this purchase. Pick another way to pay, or contact your payment provider.

PUR-TransactionNotAllowed

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2022/02/11 - 12:40:09 UTC

Rodrigo Oliver

Hi SonicPlays2321, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unable to complete a purchase"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and payment updates" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

Rodrigo Oliver

Hello SonicPlays2321,

Thank you.

Rodrigo Oliver

Hello SonicPlays2321,

It's not a call, it's a webchat, but you can ask your Parent to do it for you.

I apologize, but here in the forums, we are users just like you, we don't have access to your account or the payment system, only support can help.

Why does it say 'pick another way to pay'?