Why does it say oops not sure what happened there in the xbox store when I hit checkout...

Discus and support Why does it say oops not sure what happened there in the xbox store when I hit checkout... in XBoX Sales and Promo to solve the problem; I previously had ordered a series from the microsoft store but fed ex deemed it undeliverable and sent it back to microsoft now I've tried reordering... Discussion in 'XBoX Sales and Promo' started by Knightsfan3, Nov 23, 2020.

  1. Knightsfan3
    Knightsfan3 Guest

    Why does it say oops not sure what happened there in the xbox store when I hit checkout...


    I previously had ordered a series from the microsoft store but fed ex deemed it undeliverable and sent it back to microsoft now I've tried reordering it and every time I get to checkout with either it says oops not sure what went wong there please
    try again later it seems like they've blocked me from ordering either console.I'm just wondering if anyone else had this problem and if so how did you get it fixed?

    :)
     
    Knightsfan3, Nov 23, 2020
    #1
  2. WattyNuela Win User

    Oops not sure what happened

    I'm sorry to hear that Jake
    May I know if you tried using a different Wi-Fi network to see if that helps?

    Or what about using a different payment method? Like a different credit or debit card, or if you have a PayPal account and you can add it please do it

    And as a reminder, if maybe you have a VPN or similar services please disable each one before trying again
  3. JakeMaynard1 Win User

    Oops not sure what happened

    I have checked that and it set to the uk and I will try on my laptop
  4. WattyNuela Win User

    Oops not sure what happened

    Hi Jake, this is Manuela!. I'm an Independent Advisor ready to assist you with this

    But before that please tell me:

    What console are you using?

    What are you trying to do exactly, purchasing a game?

    Did you tried some procedures in your device to fix this?
  5. JakeMaynard1 Win User

    Oops not sure what happened

    Update still didn’t work on my laptop
  6. JakeMaynard1 Win User

    Oops not sure what happened

    Also it was the new Star Wars Jedi survivor I was trying to buy
Thema:

Why does it say oops not sure what happened there in the xbox store when I hit checkout...

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