why does it say my name is corrupt

Hi,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question?

Thank you for understanding.

Hello xx.kt.xx,

Thank you for posting in the Microsoft Community.

I understand that you are having trouble with Fortnite and it says your name is corrupt. I apologize for the inconvenience and frustration this may have caused you.



To better assist you, I would like to ask you some probing questions:



- When did this issue start happening?

- Do you have any other games installed on your Xbox that are working fine?

- Have you tried signing out and signing back in to your Xbox account?

- Have you checked your internet connection and network settings?

- Have you contacted Epic Games support or checked their website for any updates or solutions?

- What type of reset did you performed? Did you keep your files or removed everything?

Here are some troubleshooting steps we can perform to try and fix the issue:

Step 1: Check for known issues

Check for service outages:

Xbox status page

Check the known issues for game launches page to see if there are any known issues with the game you’re playing:

Known issues for game launches

If you see an error code, enter the code in search results to find out how to troubleshoot it.

Search results

Want to play offline? For more info on how to launch your single-player game, see:

Using your Xbox console offline

If you can’t download or install a game, see:

Troubleshoot game or app installation problems on your Xbox console

If your game disc won’t load or play, see:

Troubleshoot problems playing a disc

If none of these steps correct the issue, continue to the next step.

Step 2: Restart the game

Sometimes a game freeze or startup problem can be caused by a temporary issue that can be corrected simply by exiting and restarting the game. If the game is running, try exiting to the Home screen. Here’s how:

1. Press the Xbox button on your controller to open the guide.
   
   Note Some game freezes can keep you from exiting the game. If you can’t return to the Home screen, skip to Step 3: Power cycle your console.
   

1. Highlight the game, press the Menu button on your controller, and select Quit.
   
2. Try to restart the game.
   

If this step didn’t work, continue to the next step.

Step 3: Power cycle your console

Try power cycling your Xbox. A full power cycle completely reboots your console. Doing this does not erase any of your games or data.

1. Turn off your console by holding the Xbox button on the front of the console for at least 10 seconds.
   
2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.
   
   Note If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure you hold the power button for at least 10 seconds until the console completely shuts down.
   
3. After you have completed the previous steps to power cycle your console, try to restart your game.
   

If this step didn’t work, continue to the next step.

Step 4: Test your network connection

A network connection issue can sometimes affect gameplay. Here’s how to test your Xbox connection:

1. Press the Xbox button to open the guide.
   
2. Select Profile & system > Settings > General > Network settings.
   
   Note Any outages will appear under Current Network Status.
   
3. On the Network settings screen, select Test network connection. If the connection test is successful, your console will connect to the Xbox service.
   
   Note If you're prompted to update your console software, select Yes.
   

If this step didn’t work, see:

Troubleshoot your Xbox network connection

Step 5: Try using a different profile

Sometimes gameplay can be affected by corrupted profile data on your Xbox console. To see if this is the case, try playing the same game using a different profile on your console.

1. Press the Xbox button  to open the guide.
   
2. Select Profile & system, and then select Add or switch.
   
3. Select a profile other than the one you were previously using.
   

If you don’t have a different profile set up on your Xbox, you can create a new profile just for testing purposes, or have a friend load their profile onto your console to test the game for you. For help adding another profile to your Xbox console, see:

Sign in to Xbox

1. Now restart the game to see if it works correctly under a different profile.
   

If you can play the game with a different profile, go to Step 6: Remove and re-add your profile.

If you can't play the game using another profile, go to either of the following pages:

Troubleshoot issues playing disc games on Xbox

Troubleshoot digital game issues on Xbox

Step 6: Remove and re-add your profile

If the profile on your Xbox console is causing the gameplay issue, the profile data for the game might be corrupted. You can fix this by removing this profile from the console and then downloading it again. To remove your profile:

1. Press the Xbox button  to open the guide.
   
2. Select Profile & system > Settings > Account > Remove accounts.
   
3. Select the account you want to remove (the one that’s experiencing the gameplay issue), and then select Remove.
   

Now download your profile again to create a fresh version of your profile data:

1. Press the Xbox button  to open the guide.
   
2. Select Profile & system, select Add or switch, and then select Add new.
   
3. Type in the email address and password that you use to access your Microsoft account (the same account you just removed).
   
   Important Make sure that you do not select Get a new account unless that’s what you want to do. If you select Get a new account, you will create a brand-new Microsoft account.
   
4. Follow the prompts as the console walks you through account setup steps such as privacy info, sign-in, and color preferences until you return to the Home screen.
   

Once you have completed the process of re-creating your profile on the Xbox console and have returned to the Home screen, try to play your game again.

If this step didn’t fix the issue, continue to the next step.

Step 7: Clear the local save and resync with the cloud

It’s possible that the local save for your game has become corrupted. If so, deleting the local save and re-syncing with the cloud might correct the problem.

First, delete the local save:

1. Press the Xbox button to open the guide and then select My games & apps > See all > Games.
   
2. Highlight the game title, and then press the Menu button  on your controller.
   
3. Select Manage game and add-ons > Saved data.
   
4. Select Delete all to remove the local save of this game, then follow the prompts.
   

After you delete the local save, restart your Xbox:

1. Press and hold the Xbox button in the center of your controller.
   
2. Select Restart console, then follow the prompts.
   

After you restart your Xbox, re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to the Xbox service.

Try playing the game again to see if re-syncing with the cloud corrected the game problem.

If none of these steps resolved the issue, the problem is most likely with the game itself. If that’s the case, you can continue troubleshooting by going to one of the following pages:

Troubleshoot problems playing a disc

Troubleshoot game or app installation problems on your Xbox console

See: Troubleshoot game issues on Xbox | Xbox Support

I hope this helps. Please let me know if you have any other questions or concerns. I appreciate your cooperation and understanding. Have a great day!

Hey BLG! There shouldn't be a region block on the game for Mexico. What error were you getting when trying to purchase the game? Post back and let me know!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

his profile may be corrupted

try deleting the profile

and recovering the profile

i had this issue and recovering my profile helped me

its just this game is new and causes some profiles to go corrupt

im not sure why it does, but it does.

this EXACT thing happened the EXACT same way for me too.... halo reach in party chat... suddenly corrupt profile!! ughhhhh whats going on :/