Why does it keep asking me to add a password and verify new password over and over again? I...

Hi there! This is Virginia O.

I understand that you are experiencing issues with being asked for your password verification repeatedly.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please clear cached credentials by opening Credential Manager (Win + R, type control keymgr.dll, press Enter). Remove any saved credentials related to your Microsoft account. Restart your PC and signing in again.

And then use a different browser or device. Do this by resetting your password from a different browser. If incase it won't work, change your password on a different device and then check if it works.

Next is to reset via Incognito Mode. To do this, open an incognito/private browsing window and attempt the password reset process.

Thank you for your cooperation.

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues, In order to offer you better assistance please give me a little more context of the problem, What device are you trying to log in on?

I will be attentive to your response.

Best regards.

Hey there, Rafa Borga

Please can you answer the following questions:

1. What device are you using for gaming on Xbox?
   
2. Is this a particular game that is asking you to sign into?
   

Thanks,

Nathan

No sorry this does not work! They keep asking me to fill out the form to reset password. I've done this over 10 times but as I don't know the old card number or emails sent etc it keeps saying no

It doesn't update automatically because when you update to an adult you need to verify all of your information all over again anyways. They need to know it's YOU. They ask you for your password and all of that stuff.