Why does Ark Survival Evolved keep crashing off launch?

Hello,Hayden17

Welcome to Microsoft Community.

I'm sorry to hear that you're experiencing issues with Ark: Survival Evolved. Game crashes can be caused by various factors, and troubleshooting can sometimes be a bit challenging. Here are some steps you can try to resolve the issue:

1. System Requirements: First, ensure that your computer meets the minimum system requirements for Ark: Survival Evolved. It's possible that your hardware might not be sufficient to run the game smoothly.
   
2. Update Graphics Drivers: Make sure your graphics drivers are up-to-date. Outdated drivers can cause compatibility issues and crashes. Visit the website of your GPU manufacturer (NVIDIA, AMD, or Intel) to download and install the latest drivers.
   
3. Verify Game Files: If you installed Ark through the Microsoft Store, you can verify the game files for corruption. To do this, follow these steps:
   
   • Open the Microsoft Store app.
     
   • Click on your profile picture in the upper-right corner.
     
   • Select 'Downloads and updates.'
     
   • Under 'Get updates,' click 'Get updates' next to Ark: Survival Evolved.
     
4. Disable Overlays and Background Applications: Sometimes, third-party overlays and background applications can cause conflicts. Try disabling these and see if the game runs without crashing. At the same time, make sure to adjust the game display quality to the lowest setting and run it at the lowest quality to see if it crashes.
   
5. Check Event Viewer: You can also check the Windows Event Viewer for error messages related to the game crash. It might provide more specific information about what's causing the crash. Some players have reported that the game's corresponding path stores your crash logs.
   
6. Contact Support: If the issue persists after trying these steps, you may need to contact Ark: Survival Evolved's official support or forums for more specialized assistance. They may have specific solutions or workarounds for the Microsoft Store version of the game. Here is the entry:
   
   ARK: Survival Evolved (survivetheark.com)
   
   Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
   

Best regards,



Chandy |Microsoft Community Support Specialist

-----------------------

* Your patience and cooperation are highly appreciated.

Ark Survival Evolved is a full game, and Ark Extinction is an add-on. Your title and description are contrary to each other and so I'm confused.

If you purchased Ark Survival Evolved then you should be just able to play it. However, if you purchased Ark Extinction then you must also purchase Ark
Survival Evolved.

it was for the game ark survival evolved

Hi there Paper Man,

Thanks so much for the reply as well for trying the troubleshooting steps.

The next step, will require using a weblink to help acquire the Ark Survival Evolved for PC from the game pass.

• https://www.microsoft.com/p/ark-survival-evolved/9nblggh52xc6

Try this and let us know the results.

Yes. And an Ark: Survival Evolved forum as well.