Why do you guys keep uninstalling my games.

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help on your game issue.

If I may ask, is this happening to all your games or just that specific game?

There has been no reports about games being uninstalled automatically from the PC and this could probably be a hardware problem or storage issue.

Have you tried installing the game on another storage drive? Just to check if that helps.

For refund options, you can also do that here:

http://xbox.com/refunds

Even without a case review, you should have received an email with the reason you were suspended and it should also be listed on the enforcement site. A case review is only to have them review your case and determine if the suspension should be upheld or
not. They will not give you specifics about what you did.

Every kind of harassment and any attempt to impersonate Microsoft officials is sorted out by the enforcement team. You as a gamer can report the perpetrator and block further communications to prevent futile stress.

As for the case review link, any Xbox Live member with an active enforcement action issued in the last 12 months may submit a case for review. You may only request a review of your own active enforcement actions, and must be signed in to the account that
received the enforcement (or signed in to the parent account if a child account was suspended). Prior to submitting a Case Review, you may be prompted to complete a short questionnaire designed to gauge your understanding of the Code of Conduct. Failure to
pass this questionnaire will temporarily prevent you from submitting a review, during which time we recommend familiarizing oneself with the Code of Conduct.

The gaming environment that Xbox live upholds is an environment where you can enjoy gaming for gaming sake, free of drama or anything else of the sort.

We are trying to help, but we are just fellow gamers like yourself so we don't have information about your suspension. All we can do is point you in the direction you need to go. Sorry if it doesn't give you exactly the information you're looking for.

No one here is from the Enforcement Team, a Moderator ( a few are) or works for Microsoft. You should try to wrap your head around the fact that most that respond here are other users, like you.

As far as being manipulated and instigated into breaking the code of conduct, that is all on you. Most of us know not to respond in kind and to not retaliate, by voice or message, since guess what? That leads to progressive punishment and suspension, maybe
more than once. As others have advised report and block and don't announce that you did so.