Why do parental consent keeps popping up when I’m a member of the account l?

Hi! My name is Ben an Independent Advisor and hope you are doing well.

With regards to your issue, possible that your account has been detected or setup as a child when it was first created that's why it has been detected when you are trying to buy a subscription.

When you said you are a member of the account, do you mean you are added as a member on the Microsoft family page? A parent account is the only one who can change the settings or date of birth of a child's account or remove restrictions. Since your account must have been created as a child we will need to have a parent supervised it. Let me guide you how:

1. You will need an alternate account that will serve as a parent. If you don't have one you can create at https://signup.live.com page.

2. Using the parent account sign in via https://account.microsoft.com/family page and add your Xbox email address or account as a Member/Child.

3. Accept the invitation using your Xbox account email.

4. Using the parent account, go to the https://account.microsoft.com/family page again to manage the child account.

5. Under the child account, click elipsis or 3 dots button and choose the Manage option.

There you may change the date of birth of your main account and remove any restrictions such as purchase permission. Once done, just restart your console or device and check if there are still restrictions.

I hope the above steps work for you but if not, please do let us know so we can further assist.

Kind regards,

Ben

Hello Manimaran U R

Welcome to Xbox Community Forum.

I can see that you are having trouble creating a Child account. Let me see how I can assist you with this concern.

I would like to know which platform are you using to create the child account.

Meanwhile, here are links below that will provide us guide with the issue that you are experiencing right now.

Why you're being asked for parental consent

Why you're being asked for parental consent | Xbox Support

Create a child account and add family members on Xbox

Create a child account and add family members on Xbox | Xbox Support

Troubleshoot giving parental consent when creating a child account

Troubleshoot giving parental consent when creating a child account | Xbox Support

Waiting for your next response.

Thank you.

Hello Michaela_981,

Can you repeat the process and follow to the instructions below?

Create a child account and add family members on Xbox

Create a child account and add family members on Xbox | Xbox Support

Troubleshoot giving parental consent when creating a child account

Troubleshoot giving parental consent when creating a child account | Xbox Support

I will consult this with our internal team as well.

Hello LK,

We understand that you're experiencing an issue concerning the inability to approve permissions when prompted to do so, as error occurs when doing so.

We would like to suggest that if the parent account has not yet been added to the Xbox One console, that it be added and that all family members are showing up be checked within the family section of the console.

It might be best to also follow the information provided through our parental consent and Microsoft
child accounts support article.

Try these and let us know if this works.

Best wishes!

Hi,

You currently can't do that and have to wait under 18 years old, now if you are under 18 your parent have to remove your account from the Xbox family:

Why you're being asked for parental consent