Why Do My Xbox Live Captures Not Remain Deleted?

I’ve deleted all captures on my internal storage. Still, the problem remains.

Hey Doh67.

Thank you for reaching out to the forum. There are some limitations on screenshots and video capturing.

• You can upload up to 10 GB of captures to Xbox Live. Once you reach those limits, the oldest captures will be removed as you save new ones (first in, first out).

• Any game clip or screenshot uploaded to Xbox Live that gets no views in 30 days will be deleted. Viewing it yourself counts as a view, and saves a capture from deletion.

• Captures you don't upload to Xbox Live will remain on the console they were recorded on.

• Xbox One consoles hold up to 800 MB of screen shots and 8 GB of game clips. Once you reach those limits, the oldest captures will be removed when you save new captures (first in, first out).

That might be the reason for your current issue.

I do own the app. Captures will not delete from there either.

The captures also do a cycle where it shows all the “deleted attempts” and won’t delete, then it’ll show no old clips I’m trying to delete (it’ll show any recent clips I’ve tried to add) and that’s when it allows me to upload. It also will show all my old clips and screenshots and when I go into recently captures, it shows the most recently added captures to Xbox live. Right now, it is showing 101 clips and when I click on recently captures, it shows the 4 I managed to slip on to Xbox live only. It’ll eventually revert to the 101 clips and not show the most recent ones.

See if they are still available in the hard drive. (Captures Menu - Filter for "Saved in console")

The best is to explain how works the capture system in xbox one. When you capture a screenshot or a clip the first thing that the console do is save locally, in the hard drive and then will automatically (if you have cloud space available) upload to xbox live
server. Even if you delete or xbox live deletes the capture, it will be always available locally in the hard drive.

Similar problem: I had 210 captures. Selected all and saved. Only 155 saved. I used xboxdvr.com to pull my saved captures to my PC and deleted the "saved" captures from Upload. The remaining 55 "unsaved" captures fail to save and give the aforementioned
error at the beginning of this thread. All of my captures are recorded by me and this also includes screenshots.

Any updates from a Moderater would be extremely helpful