Why do I keep getting the "Do you own this game or app?" error on my pc?

Hi Brielle! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft game.

Based on your description, the error suggests that the system can't find the Minecraft game license on your Microsoft account.

In order to fix this, you will need to find the Microsoft account where your Minecraft game license was purchased.

Kindly sign in to all of your email accounts on account.microsoft.com > order history > select the date of range when you purchased your Minecraft game.

From there, check if you have the Minecraft transactions. If you have found the transactions, use the same Microsoft account to log out and re-login to the Microsoft Store and Minecraft Launcher.

If you're unable to find the Minecraft game transaction, this can only mean that the game was purchased on a different email account. Please check your other Microsoft email accounts' order history.

Lastly, there seem to be a lot of gamers who were also complaining about the same issue recently. If you were able to confirm the Minecraft transaction yet the issue persists on your Microsoft/Minecraft account, this could be due to a server issue from Mojang's end.

In this case, I highly recommend you reach out directly to Mojang Support for further assistance as they have the tools and resources to properly investigate this:

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi ArbiterofLight,

Thanks for reaching out to us in the forums for this issue. As you're receiving that particular error message when attempting to play some of the games via Xbox Game Pass, it may worth requesting an additional call back from Xbox Support to have them
troubleshoot your subscription to see if it is being recognized correctly. Please bear in mind that the Game Pass line up does change frequently as well: Xbox Game Pass Games.

The subscription to Game Pass gives you a temporary license to play the games while they are available on the service, so there should be no need to contact the game developers directly, but it would be best to get the subscription reviewed to see
if they may determine what is keeping you from being able to play the titles.

• Log into Support.Xbox.com
  
• Scroll down, Click on
  Contact Us
  
• Step 2 : Select a Category, then See other options
  
• Step 3 : Select your Issue/Topic
  
  • Select - Show contact options
    
  • Select – Call me back or chat with Xbox Support
    

If you do not see the selection that you wish to use for contact, then switch topics until it becomes available.

Give this a try and let us know the results. I hope this helps out.

Is this Game Pass for PC? If so, are you signed into the computer with the Microsoft Account that has the Game Pass subscription? I would recommend checking that, and what profile is signed into the Xbox (Beta) app as well as the Xbox Console Companion
app. Check those and let us know if they are the account that reflect that you have Game Pass Subscription. You can also check that everything with your subscription is good at your
Microsoft Account page for that account.

Let us know the results and we'll see what the next best troubleshooting steps are.

No it's for my xbox 1 console

With game pass you can play the games included as long as you have game pass and as long as the games are including in game pass. If you cancel or the games are removed, you will no longer have access to the games unless you buy them. You can buy
the games at a discount while subscribed to game pass.

ok then since it does not happen to any of the game I bought at full price or at a store or at a discounted price I am forced to buy them, considering it only is happening to games from gamer pass I got free as stated in my original post. the call back solution
as a complete bust because after the troubleshooting failed I was told what I said in the original post that I need to contact the developers so I am probably going to cancel the game pass and just get games at full price as this is happening to every game
pass game I get for free thank you all

With game pass you can play the games included as long as you have game pass and as long as the games are including in game pass. If you cancel or the games are removed, you will no longer have access to the games unless you buy them. You can buy the games
at a discount while subscribed to game pass.