Why do I keep getting signed out of my xbox account when I try to sign in?

Hassan Rana · Feb 5, 2025

Whenever I try so sign in to the Xbox website to try to change my settings, I always get signed out no matter what device I use; whether it be my phone or my pc, it will sign me out as I try to sign in. I am able to enter my email and password, and for a brief moment I think it will sign me in, but then it immediately signs me out. I get the screen of it saying I have signed out of my account. It is really frustrating as I want to allow myself to access realms stories and just cannot. Please fix this or tell me how to. So far I have tried to change my password, removed all signed in accounts, used different devices and nothing has worked.

:)

Janice V.

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I’m sorry to hear you’re having trouble signing in on the Xbox website. It’s possible that your account is being detected as a child account, which may be causing the system to automatically sign you out. You can try the following steps and check if it will work:

1. Sign in at https://account.microsoft.com/profile

2. Check your Date of Birth (DOB) and ensure it reflects an adult age.

3. If necessary, update your birth year to reflect an adult age (e.g., 2000).

4. After making changes, sign out, close your browser, reopen it, and sign in again.

5. Visit https://www.xbox.com/en-US/user/settings/privac... to check if you can access and modify your settings.

If the steps above don’t resolve the issue, I recommend reaching out to Xbox Support for further assistance in reviewing your account.

I hope this helps! Let me know if you have any further questions or need additional assistance. Thanks!

Konvick Jr

Never mind I figured it out thank you a lot for your help it was making me mad everytime it did it I wanted to throw my controller throw my tv lol thank you alot mister beep

BigMoosePlays

Thanks mister that's been happening to me for a mounths, I didn't have to delete my storage just delete my account. But over all thanks!

Konvick Jr

Need help with this I don't want to loss my hammer tag and stuff what do I do..

Mister Beep

Hey there ClopFic!

Sorry to hear about the sign out issue! Let's start with Deleting your Xbox Live profile from the Xbox 360. Before add your profile back to your Xbox 360 console, clear the system cache three times and power off. Once you power back on, sign your Xbox Live
profile back in. Here is a step by step break down with links to the proper support pages:

Remove your Xbox Live profile from the Xbox 360 (select
Delete Profile Only)
Clear the Xbox 360 cache three times.
Power off the console.
Power back on and
sign your Xbox Live profile back in.

Post back and let us know if the steps above help you out!

Why do I keep getting signed out of my xbox account when I try to sign in?