Why do I keep getting errors when trying to get xbox Live?

Hello 𝓜𝓪𝓭𝓭𝔂 𝓜𝓲𝓷𝓲♥️,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

Based on the description, the issue you are describing here is about redeeming points from your Microsoft rewards and is unable to because of an error. This is best address to the dedicated team which is the Microsoft Rewards support team, and they can be contacted by submitting a ticket through email. We will help you how to get there. To contact the support, follow the steps below:

• Go to this link: Microsoft account | Rewards Dashboard
  
• Scroll to the bottom of the page and click Contact Microsoft Rewards Support
  

Alternatively, here is the direct link. Click here: Contact Microsoft Rewards Support

We are positive that you’ll get more relevant information and best resolution to your concern. We will be closing this thread here in community forum because this will be taken cared by the dedicated support team. We truly appreciate for bringing this concern here and glad that we were able to help by pointing you to the right direction.

Thank you for choosing Microsoft. Stay safe!



Best regards,



Microsoft Community Moderator

Hi I just bought my son Xbox live gold, and when we try to sign into Live it fails and We keep getting this error code 8015190e, Don't know what to do????

Hi Lorraine, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Is your account from the same Region where you currently live?

Have you tried to make the purchase using a computer and a console? Does the error occur in both hardware?

Do you have a payment method registered in your account?

If you are on a computer, access the site using an alternative browser or enable your browser's InPrivate mode.

To use InPrivate mode on Microsoft Edge, click the three dots on the top right of the screen and select "New InPrivate Window".

You can also press CTRL+SHIFT+N keys together on your keyboard.

If it still does not work, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unable to complete a purchase"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and payment updates" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

1. Do you get that error code when you try to sign in to your profile or when you try to connect to Xbox Live?

YES, I do get that error.

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Hello

Thanks for providing us with some additional information on your current concern.

Right now, since you don't want to try editing your registry as you mentioned that you are not skilled enough to do that.

We will suggest you with some basic troubleshooting option that might help fix your current concern.

Right now, we would like you to try creating a new User profile on your Windows OS.

Here's how:

Create a local user account

1. Select Start > Settings > Accounts and then select Family & other users. (In some versions of Windows you'll see Other users.)
   
2. Next to Add other user, select Add account.
   
3. Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.
   
4. Enter a user name, password, or password hint—or choose security questions—and then select Next.
   

Referenced link: Create a local user or administrator account in Windows - Microsoft Support

Once done, try to check if the same issue also occurs when you use a different user account.

We look forward to your reply,

Sincerely

Khou Sun

Microsoft Community Moderator