Why do I keep disconnecting from Xbox Live after 5 minutes?

Discus and support Why do I keep disconnecting from Xbox Live after 5 minutes? in XBoX on Consoles to solve the problem; I am using a fairly new Xbox Series S (less than 3 months old) and my wired connection is constantly dropping out, it won’t stay connected for more... Discussion in 'XBoX on Consoles' started by Nathan Bull, Dec 5, 2023.

  1. Nathan Bull
    Nathan Bull Guest

    Why do I keep disconnecting from Xbox Live after 5 minutes?


    I am using a fairly new Xbox Series S (less than 3 months old) and my wired connection is constantly dropping out, it won’t stay connected for more than 5 minutes at a time. Wireless connection is working fine but it’s way too laggy to play games normally and up until a few days ago, wired connection has been working faultlessly. I have tried resetting my router, hard resetting my Xbox, different wires etc and having no luck. My Xbox will stay connected to the wired network until I try and play a game, then it instantly disconnects. Network testing on my Xbox shows no issues, no drop in download speed, 0% packet loss, low ping, please someone help before I lose my mind! I am also having no issues at all with any other devices on the same network!

    :)
     
    Nathan Bull, Dec 5, 2023
    #1
  2. Belen T.C. Win User

    Why do I keep disconnecting from Xbox Live after 5 minutes?

    Hello Nathan,

    Thank you for posting in Microsoft Community.

    We understand you are having issues with connecting to Xbox Live on your Xbox Series S console. Let's work on this together and sort this out in timely manner for you to get back to gaming.



    There are a few possible causes for this problem, such as a faulty Ethernet cable, a damaged port on your router or Xbox, a software glitch, or an interference from another device.

    Here are a few things you can try:

    - Make sure your Ethernet cable is securely plugged into both your router and your Xbox.

    - Check the port on your router and your Xbox for any signs of damage or dirt. If you see any, try cleaning it gently with a dry cloth or a cotton swab.

    - Update your Xbox system software to the latest version. To do this, go to Settings > System > Updates & downloads > Update console.

    - Disable any VPN or proxy settings on your router or your Xbox. These can interfere with your connection and cause disconnections or lag.

    - Network Troubleshooting:

    • If the issue persists, consider checking your NAT type:
      • Go to Settings > Network Settings > NAT type.
      • It should be “Open”; if not, open the necessary ports with your internet provider.
      • Required ports: 88 (UDP), 3074 (UDP and TCP), 53 (UDP and TCP), 80 (TCP), 500 (UDP), 3544 (UDP), 4500 (UDP).
    - Factory Reset (Keep Games and Apps):

    • As a last resort, perform a reset on your console:
      • Go to Settings > System > Console Info > Reset This Xbox.
      • Choose “Reset and Keep my Games and Apps” (this won’t delete game data).
      • Sign in again after the reset.

    I hope this helps you resolve your issue and enjoy your gaming experience. If you have any other questions or concerns, please feel free to reach out to us again.



    Sincerely,



    Microsoft Community Moderator
  3. Belen T.C. Win User

    Why do I keep disconnecting from Xbox Live after 5 minutes?

    Hello Nathan,



    We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



    Thank you for understanding.

    Sincerely,



    Microsoft Community Moderator
  4. taidara Win User

    Xbox live keeps disconnecting

    [quote user="F0rSaKeNxPr1nCe"]

    UPDATE: i managed to connect to xbox live for about 5 minutes but after that i get disconnected , when i attempt to reconnect to xbox live it says that i need a wireless adapter???? My xbox is a slim it has wifi built in. any suggestions?

    [/quote]This would point to a genuine hardware issue with the built-in wireless network adapter but may also be a glitch. Therefore: Disconnect the power supply from the Xbox and wait 5-10 minutes and then reconnect everything back up.

    If this did not work, you will have to arrange for a repair.

    Xbox LIVE service center

    Keep us posted!
  5. BuriedKey Win User

    Is anyone else having multiplayer issues?

    I am, right before xbox live went down, after 5 minutes of being in a game, I got disconnected from the servers and xbox live. I've been having this problem ever since live came back. Once I get disconnected from the game's server, I end up losing connection
    to live all together
  6. DMON2793 Win User

    Disconnected from Xbox Live while streaming Netflix

    I've been having the same problem. I get disconnected from Live after 5 minutes. It happens during Netflix, Minecraft, and Battlefield 3.
Thema:

Why do I keep disconnecting from Xbox Live after 5 minutes?

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