Why do I get "Your network may be experiencing some problems" on remote play on Android?

MatheusBreno · Mar 15, 2021

I used to be able to play on my Android locally (same network) and remotely (in another city) without any problem.

Now I get the message "Your network may be experiencing some problems" and the experience is terrible, nothing has changed.

Funny thing is, using Xbox Game Streaming (Test App) on PC, I can play just fine without any warning about the network.

My setup: Xbox Series S wired to router, Huawei HG8245W5 (WiFi ac 300 Mbit /s dual band, 4 antennas) and Huawei P20 Lite (WiFi ac 2.4/5GHz).

I even got a 8BitDo SN30 Pro Xbox Edition just for this, but I can't use (xCloud isn't available in my country). The invite only program for xCloud or use it with VPN works even better than Remote Play, but still not perfect. While testing, sometimes I get a yellow exclamation mark for "Network latency", but it shouldn't affect as I'm trying to play locally.

Is there anything I can do to solve this? I already tried Xbox Beta app and got the same results.

:)

SH1ROKURO

I'm having heavy picture freezes on my Huawei P30 lite with Series S, but only when connected to the same network. Xbox wired and phone 5ghz wifi.

Everything works fine, when I'm switching to LTE with my phone.

Ziggy UK

Ensure you are connected on 5Ghz....Smart Hub has a tendancy to pick stability over speed. That said, I had a very laggy experience on my Nexus 7 but no problem on my S10+ so it may be hardware limitations.

TRAPOUL80

Hello im Daniel, it might truly just be your network or it can also be your android device. To run the program the android device is probably to weak to run it also if you don't have a proper network that also can be a big deal towards why there are problems.

mpkb

Thanks for the suggestions guys. I suspect it’s the Nexus 7 being under powered although I’m not sure why, it’s only got to stream and respond to controller inputs? My network is fine - fast down and up speeds, Xbox is wired over ethernet, using the 5GHz
wifi channel etc. I don’t have another Android device to test it on - might be time to invest in a new tablet, but I do love my Nexus 7...

MarvinaPerez

Hello Lukeanator17,my name is Marvina, I will be happy to help you.

I understand that you are having trouble starting the remote game from your iPhone. Here are some steps you can try to solve the problem:

Check That Your iPhone Is Connected To A Stable Wi-Fi Network. Remote Play requires a high-speed Wi-Fi connection for functionality.

Make sure your iPhone and your xbox one are connected to the SAME red Wi-Fi. THIS IS NECESSARY for Remote PLAY to Work.

Restart your iPhone and your Xbox One. THIS MAY Fix Any Temporary Problems With Your Devices.

Update the Xbox App on your iPhone. App updates may include bug fixes that may resolve the issue you are experiencing.

TRY LAUNCHING THE ROTOTO GAME FROM A DIFFERENT DEVICE. If you can start the game remotely from another device, it means the problem is related to your iPhone.

Contact Xbox Support. They will be able to help you solve the problem.

TRY STARTING THE ROMOTE GAME FROM A DIFFERENT LOCATION. If you are in a location with a weak Wi-Fi signal, remote play may not function properly.

Try starting remote play at a different time. Remote play may be experiencing server issue.

Source https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-remote-play-gaming

These are basic solutions to these problems, but they may lead to a solution, remember this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina

Why do I get "Your network may be experiencing some problems" on remote play on Android?