Why do I get the error 0x8007003B when signing in to Microsoft Store or Xbox app?

Ameer Alaa Hameed · Mar 7, 2025

Whenever I try to log in to my Microsoft Store or Xbox app (PC) using my Microsoft account, I get this error 0x8007003B. Weirdly, I can normally sign in to the Xbox and Microsoft websites with no issue. This error only appears when I try to sign in with the Microsoft Store and Xbox app.

:)

SweetMonet

Hi, Ameer! I'm sorry to hear you're having trouble signing into your account on Xbox app and Microsoft store due to this error.. No worries, I'm happy to assist you with this today.

Have you already checked if you have any pending updates on both the Microsoft store and your Windows?

1. Check recent version of the Xbox app

Microsoft Store app > Downloads > Get updates/Update all

2. Check for the most recent version of Windows, including optional updates

PC Settings > Windows Update > Check for updates > Install

Try resetting both applications.

Go to Start > Settings > Apps > Installed Apps > Microsoft Store > Click the three dots (...) > Advanced Options > Click both Repair and Reset Button.

Do the same for Xbox app.

Please let me know if the issue persists.

Thank you!

Alvaro A-

Hi Pre,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues installing Minecraft due to an error. The error code 0x8007003B typically indicates an "unexpected network error". Kindly make sure that your internet connection is stable.

Please try to use the official Minecraft launcher from Microsoft store:

Visit the Minecraft Launcher page in the Microsoft Store

https://www.xbox.com/en-US/games/store/minecraf...

Click Get or Install

Regards,

Alvaro

Kimmy_24

Sorry, do you mean you're also getting the same error on MS store app? Are you getting this error when signing in to a specific game server?

If it persists, you can try resetting your password to refresh your account. Please also select the Start button > Settings > Accounts , then find the Microsoft account you used to sign in to the Xbox app and select Remove. Then go back to the Xbox app and sign in with the Microsoft account you just removed.

Janet_C

Sign in to the Microsoft Store and in the Xbox Console Companion app, check if you get the same error.

Subangelis

You mean the store and app I can't sign into? The error is preventing me from signing into Microsoft. From the store, to the XBox app to Cortana.

Why do I get the error 0x8007003B when signing in to Microsoft Store or Xbox app?