Why do I get error message when I try to add money to child’s account?

Hi,

Thank you for reaching out.

You must contact
Xbox Support please, to help you resolve the issue.

Regards,

Hello Malissa,

We understand that you're experiencing an issue concerning the inability to add money onto your son's account.

Are there any errors that are appearing when attempting to add the money?

We recommend following our guide through our add money to your child's Microsoft account support
article.

Try this and let us know if this works.

Best wishes!

Do you get a error message when this happens?

And is your Account a Child account?

Hi Troy,

Welcome to the Xbox forums. I'd be happy to try and help here.

So if I understand correctly, you are trying to add 10$ to your child's Microsoft Account to purchase Minecoins, is that correct? When exactly does that error occur?

I want to clarify that Minecoins are purchased in-game through the Minecraft Marketplace and are not purchasable through the Microsoft Store. You can only redeem codes for Minecoins in the Microsoft Store. What device does your child use to play Minecraft?
I'm not entirely sure what payment options they give you in-game when trying to purchase Minecoins but if you log in to a Microsoft Account when playing Minecraft, the purchases you make in-game are saved to the account.

I suggest following the steps on the following page for an alternative to add money to your child's account:

https://support.microsoft.com/en-my/help/4027024/microsoft-account-add-money-to-your-childs-account

I hope this helps!

Are you trying to add prepaid gold cards or did you add a gift card and are trying to buy Live with the money from those?

If you're trying to add a prepaid gold card, what error message/error code do you get when you try redeeming on the console?

If you added money to your account, it's not possible to purchase gold with that money. That money can only be used to purchase games and other contents from Live. Gold can only be purchased via credit card/Paypal or by purchasing a prepaid gold card.