Why Do I get an Error authorizing user with Halo 5 services

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Try performing a full power cycle

Turn off your console by holding the Xbox button  on the front of the console for approximately 10 seconds. The console will turn off.

Once the lights on the front of the console, unplug the power cable from the rear of the console.

Wait at least 1 minute

Turn your console back on by pressing the Xbox button  on the console or the Xbox button  on your controller.

Hey there Skullsmasher443!

Sorry to hear you're having trouble connecting! So that we can best help out please create a new thread detailing the error you get when you try to connect. This particular thread is from January and has likely been resolved for the original poster. Thank
you!

Hi VoodooChilli,

I suspect the answer will be the second thing you list. Presumably, with the network being locked down tightly, not all of the networking ports will be open that you need to access Xbox Live and multiplayer.

Do you have this issue with other multiplayer games, or is it limited to Halo 5?

Within the Networking Settings, what does it say about your NAT Type? Open, Moderate or Strict?

If the NAT is strict, and inability to play multiplayer is consistent across titles, that would point to the networking restricting Xbox Live access, causing your errors.

Sorry for the delayed response here. Let us know how you get on.

~~~

ItsBoyRacer,

It would be best if you create your own, separate thread. This is a highly-specific set of circumstances causing these problems, so to make it easier for us to troubleshoot for you both and resolve your issues it would be easiest to have separate threads.

I'm having a problem where I cant connect to only halo services such as halo 5 customization of my account and accessing the halo channel and I can play any other multiplayer game such as titan fall just fine. On halo 5 I cannot connect to servers and the
halo channel it says I don't have halo services and I cant read the daily message of the day and this problem has been occurring since December of 2015

hi I am having the same problem, how do you fix it