Why do I always miss out on reward points when I preorder games?

FrogboyX1 · Nov 7, 2020

I always preorder my games digital, but for some reason I never get the rewards points. Like right now I bought assassin's creed Valhalla and I didn't receive the 6000 points.

:)

SwordofWhedon

Did you activate the punch card? I dont think you get the points until its launched

BlackSilverAce

^Ugh. Can't believe I missed that. The rewards program always struck me as a useless waste- expiring "reward" points just further prove that...

XBLRewards8

Hello Namelessthehckr,

We responded to your post at (https://forums.xbox.com/en-US/thread/4a90ca88-2e05-46ab-ab39-e7a4fcc22ee8). I can confirm that the Credits were placed as pending into your
account as pending on November 15th. However, it was labeled as our default MicrosoftStore.com offer and not the unique Watch Dogs 2 offer. However, the offers are the same. Since you are a Rewards member, using one of these offers awards you 15,000 Credits
instead of $10 gift cards. The 15,000 Credits were deposited into your account on November 23rd. This Credit event can be reviewed from your MyStatement on the MyRewards page.

Smwutches

Support will double check everything, but keep in mind that as a rewards member you receive the 15,000 credits instead of the $10 gift code.

Nursemorph

You generally can't complete it if you haven't stamped it beforehand...hence why it specifies to "click here to activate first" on a lot of these Rewards offers. You could contact the Rewards team as listed above...after all, the worst they can do is say no.

This is why it is always a good idea to check the Rewards app before buying anything...I have missed out on a couple by not chekcing first

Why do I always miss out on reward points when I preorder games?