Why do games keep crashing on my Series S?

Discus and support Why do games keep crashing on my Series S? in XBoX Games and Apps to solve the problem; I’ve searched this topic and it seems like a common occurrence. I can’t play games I’ve bought and paid for because the system keeps crashing, often... Discussion in 'XBoX Games and Apps' started by Martin Willerton, May 14, 2023.

  1. Martin Willerton
    Martin Willerton Guest

    Why do games keep crashing on my Series S?


    I’ve searched this topic and it seems like a common occurrence. I can’t play games I’ve bought and paid for because the system keeps crashing, often turning itself off altogether.

    I’ve tried the fixes suggested in other threads but have had no luck.

    This isn’t acceptable.

    :)
     
    Martin Willerton, May 14, 2023
    #1
  2. Martin Willerton Win User

    Why do games keep crashing on my Series S?

    I don’t have a pc and a hard drive to do that….?

    And I tried both options.
  3. WattyNuela Win User

    Why do games keep crashing on my Series S?

    Oh... Understood, and you don't have a family member or friend who lives close to you with a PC and a USB drive?

    I just want to confirm, if you maybe have an external HDD or accessories connected to the console please try disconnecting everything else besides the power cable before checking again.

    And, if you didn't tried yet, try to connect your console to another socket or room.

    Besides that, I'm afraid to say that you need to open a repair request for your console

    https://account.microsoft.com/devices
  4. WattyNuela Win User

    Why do games keep crashing on my Series S?

    Thanks for the additional information. When you performed the console reset, did you selected "keep my games and apps" or "delete everything"?

    If you selected "keep my games and apps" try instead the other option

    And may I know if your console is enrolled to the Insiders program?

    If your console is not enrolled to the program I recommend you to perform an offline update before opening a repair request for your device
    You can see all the requirements and steps for the offline update using the next link

    https://support.xbox.com/help/hardware-network/...
  5. Martin Willerton Win User

    Why do games keep crashing on my Series S?

    Re-installing the game

    Resetting console

    Cache deletion

    I’ve tried these several times with several games and it’s the same issue.
  6. WattyNuela Win User

    Why do games keep crashing on my Series S?

    Hello Martin, this is Manuela. I'm an Independent Advisor and community user like you willing to assist with this

    I'm sorry to hear you're experiencing this unexpected behavior in your Xbox Series S

    Please tell me, what procedures you tried so far to fix this?
    And may I know if your console is enrolled to the Insiders program?
Thema:

Why do games keep crashing on my Series S?

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