Why do all the Xbox One Elite Controllers come broken or break in a short time?

I finally purchased an xbox one elite controller after hearing 2 years of hype. I buy one brand new from Gamestop for 150 bucks. Open the box for the first time just to find one of the bumpers setting in the bottom of the box completely broken off the controller.
Tried to return the controller as soon as possible to Gamestop the next day. They refused to take it back. So I basically ended up purchasing a second xbox one elite controller. Took it home and opened up the box for the first time. Almost thought that I got
a decent controller just to find out that the x button was completely broken. I tried returning it to Gamestop the next day. Again they refused to take it back. I am not purchasing anymore xbox one elite controllers. I am a very unsatisfied customer and do
not recommende this controller to anyone. Concept is great. But it just doesn't work. All the cheap plastic, poor construction and price is not worth it. Warranty doesn't help either as there is nowere to take it in for repairs. A controller of this magnitude
should give players an advantage in the game as is stated. Not give players a disadvantage. My elite controller is currently useless in the box that it came in. Due to the fact that the buttons came defective when I bought it brand new.

:)

 

Xbox OnePC Controler unusable after 1 and a half year! Programed inbuild obsolenscense

I dunno why people are so anti-consumer about this.

I've been gaming since the 1970s. I've owned one or more consoles in every generation. In all of that time as a gamer, I've had 8 broken controllers: -

An Xbox 360 controller that developed minor stick drift after many years as being my main controller for both the 360 and PC gaming.

7 broken Xbox One controllers - 4 regular controllers and 3 Elites. 2 of those controllers were broken out of the box, including my Day One controller. Even with the Xbox One controllers that "worked", I've had regular issues with them disconnecting where
the sound starts to break up in my headset, the controller disconnects then reconnects, but then it says I have no mic and I have to manually turn the controller off and back on to get the mic working again. This has happened with several original Xbox Ones
and all of the controllers I've owned and it's only when I switched to an Xbox One X that it stopped happening - or at least, it hasn't happened yet.

So in all of those years of gaming, all 8 broken controllers I've had have been made by Microsoft, but 7 of them have been Xbox One controllers. Don't try and tell me it's something I'm doing unless "using a controller to play a game" somehow counts as misuse
now. Saying "my 360 controller has never broken" isn't even relevant to the OP's post, as he's talking about Xbox One controllers.

 

Xbox One Controller Durability?

I have purchased 20 controllers since I have bought my Xbox one in Sept 2014. Almost every single one has either has had a left analog stick problem or the left bumper breaks from only being used after a month. I even have an Elite Controller that the left
bumper broke after only a month of usage, for a controller that cost me around $130 CDN. I don't understand how a company that had the sturdy Xbox 360 Controllers, has such a weak xbox one controllers. I just recently bought a controller and the left stick
is starting fail on it. Can you please help me understand why every controller I have had and my friends have had break at the analog sticks or the bumpers?

 

I am not sure why GameStop isn't accepting your controller for returns. Defective items should at least be exchanged, according to their return policy. I'd try to do this before
you consider sending your controller in to Microsoft.

Regardless, Microsoft has a 90-day manufacturer's warranty for controllers. You can register the serial and set up a repair here: https://devicesupport.microsoft.com

Any additional assistance, you can contact Xbox Support, be sure to choose phone or chat:
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