Why did you deny my game refund?

Hi George! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your refund request. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

If I may ask, did you receive an email message regarding your refund result information?

If not, please check the spam or junk folders just in case.

If you have received them, you can try to reply to the email you received and dispute the refund decision. Help them understand that your refund should be granted and explain the information in detail.

Upon submitting your refund dispute, you will receive an update from them within 72 hours.

You may also check these links for reference:
https://answers.microsoft.com/en-us...-request/8bcbfa91-e8d0-4cd1-ae55-570668533c23

https://answers.microsoft.com/en-us...-request/58c0505b-406c-4e7d-8c5b-df65b96446bb

https://answers.microsoft.com/en-us...-request/813863b4-0e4e-45a3-aea6-682dbc497bbf

https://answers.microsoft.com/en-us...-refusal/1dc2ea65-9a6f-4d26-9c93-4e0d352f5024

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

i requested a refund for cyber punk 3 days ago and it was denied. now Microsoft decided to give full refunds for the game like ps4 did. when i try to get my money back it says refund was denied, how do i fix this problem..?!?

In answer to your question there are two options.

1. You can reply to the email sent regarding your denied refund explaining why you believe you should now be getting a refund, or,
2. You click this link to create a new request.

If Microsoft denied the refund, then reply to the email you got, and explain in detail why you want a refund. Not liking the game is not a valid reason.

My son charged almost $600. On my card without my permission.l requested a refund the same day and it was denied. Why?...I really need that money back. Why can't I speak to someone on the phone. What can I do. It doesn't say why it was denied. Roblox? I call the number online. Just a recording for prompt that gets you no where

If the purchase was for roblox (im assuming virtual currency) then was any of the virtual currency spent? If so that would be one reason a refund being denied. In game currency that has been purchased and spent is non refundable.

digital items are the same on all platforms, no refunds after 14 days or after 2 hours of play, as the game was not working all that time then why did you not seek a refund before the time was reached. when purchasing you agree to the terms for the digital refund limit.

reply to the denied email you got and explain the situation to see if they can overturn it. did you ring or contact support within that 14 days to see about fixing the issue, if not why not.