Why did this ban happen

Discus and support Why did this ban happen in XBoX Accessibility to solve the problem; I was banned for something a that was supposed to be making me unbanned on Wednesday April 26th, but when I get on Xbox the next day I see that it is... Discussion in 'XBoX Accessibility' started by SenChi_701, Apr 26, 2023.

  1. SenChi_701
    SenChi_701 Guest

    Why did this ban happen


    I was banned for something a that was supposed to be making me unbanned on Wednesday April 26th, but when I get on Xbox the next day I see that it is now May 8th. When I went to check my bans I notice something strange, it was 2 bans, the second new one with no reason on it started a day when I wasn’t even on the Xbox that much, and when I did get on the Xbox I couldn’t have done anything wrong because I was playing a single player game with obviously no one to talk to because of the current one I had. If I can’t get this banned token away that’s fine. AS LONG AS I FIND OUT WHY IT HAPPENED.

    :)
     
    SenChi_701, Apr 26, 2023
    #1
  2. Georges C. Win User

    Why did this ban happen

    Hello, first it's a pleasure to be able to help you today.

    My name is Welcome to the community.

    Hello SenChi_701, I'm sorry for what happened regarding your account, we would like to set your expectation about this situation.

    Enforcement is a department apart from this Community and Xbox service.

    As this forum is public viewing and unfortunately as independent consultants we do not have access there is some data or your account, we cannot specify the actual reason or verify precisely what the reason for your suspension or ban or remove your ban or suspension.

    Below I leave links that can inform better about the Enforcement

    Learn why your account was banned or suspended from Xbox Live

    https://support.microsoft.com/en-us/account-bil...

    Types of Xbox enforcement actions

    https://support.xbox.com/en-US/help/family-onli...

    Xbox device suspensions and bans

    https://support.xbox.com/en-US/help/family-onli...
  3. Smwutches Win User

    why did this happen

    What game is it? Not all games can be downloaded on the PC just for owning it on the Xbox.
  4. [EX] Win User

    why did this happen

    Hi,

    not every game is a "play anywhere" title !
  5. Leonard_Y Win User

    Why did this happen on FH5?

    Hi GonnaSnipeYa35,

    I totally understand where your coming from.

    This situation is totally out of our control here in Xbox since this is a game related problem. What I can recommend you to do is to use a different account in seeking an explanation of what really is the cause of the problem.

    Hoping you understand

    Sincerely,

    Leonardo_Y
  6. Leonard_Y Win User

    Why did this happen on FH5?

    Hi,

    Thank you for posting in Xbox Forum.

    I understand your sentiments about getting banned/suspended due to the reasons indicated on your post. This is a game related issue and should be consulted directly to Forza Support Team. I haven't received reports related to this issue from our Internal Support as well.

    You can follow the guide below on how to reach out to Forza Support or you can do the usual steps you do when you reach out to Forza Support team before.

    • Login on this link Forza Support (forzamotorsport.net) using your using any working Forza account
    • Click Create a ticket


      [​IMG]

    • You will be prompted to a page to fill out a form. Filter the options according to your issue, if you can attach a screenshot please include for them to have a better picture of the situation

    Sincerely,

    Leonardo_Y
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Why did this ban happen

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