why did my worlds disappear?

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I'm sorry to hear about this issue. Are you certain you're using the correct account? Additionally, could someone in your household have possibly deleted it?

In the meantime, try resyncing your profile to Xbox Live to see if your worlds can be restored. Here’s how:

A. REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select Profile & system > Settings > Account > Remove accounts.

3. Select the account that you want to remove, remove to confirm.

4. Select Close.

B. POWER DRAIN

1. Make sure that your console is turned on then unplug the power cable at the back to turn it off.

2. Press the power button for about 15 seconds even though it's already off. (This will remove the remaining power on your Xbox)

3. Wait for 2 minutes and plug the power cable

4. Turn on console and wait for the dashboard to appear before signing in

If the above steps did not work, I recommend reaching out to Mojang Support to see if there's anything they can do to recover your worlds at this link https://help.minecraft.net/hc/en-us/request/new.

Hope this helps. Let me know if you need further assistance. Thanks!

I did buy all of them using EA play but only half of them disappeared so I’m not sure why if it’s my EA subscription why only half would disappear

Well but if the world corrupted, only that world should disappear, but not only my world disappeared, all the worlds played after the day 10/29 dissapeared, anyways, I will try import my worlds to another device to see what happens

Did the game of Six Guns disappear management button and a scale disappeared a health was 165 why did 10 become ???

Hi there John, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If you are referring to Microsoft Rewards points, it will be necessary for you to communicate directly with the Microsoft Rewards Support team so that they can assist you. They are the only ones who have the ability to help with this type of issue as they manage the Microsoft Rewards program and ensure its proper functioning.

You can reach out to them through the following link:

https://rewards.bing.com/support

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players.

Thank you for your understanding, and I wish you the best of luck!

Kind regards,
Gerardo.