Why did my son get banned?

Thank you for your reply.

I've been to the enforcement page but doesn't explain why he was banned just says:

This account violated the Community Standards and was subjected to enforcement action.

I can't see where he sent from as well as I've gone through his messages and he said he hasn't sent that message today.

It is so stupid and he is so upset that he has been banned as he hasn't done anything wrong

You would need to go to http://enforcement.xbox.com for an official answer, but that can be classified as spam and can result in a suspension.

The enforcement team wont give you the specifics & your rep has nothing to do with whether you can be suspended or not.

Any report filed against someone has to be investigated which takes time so the chances are your step son was suspended for something that happened weeks ago,not the incident you are describing.

For information about suspensions, you'll need to go to http://enforcement.xbox.com

thank you, but i went there, as suggested by the webchat team and it does not give any specifics about about what was "said"- it gives a very generic reason and there is no way i can contact anyone from xbox on that site! Argh!!!!

Also my son's status is classed as "good player", where as the 'reporter' 'needs work', which seems not to be fair.