Why did my minecoins not redeem?

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Is the code redemption appearing here?

https://account.microsoft.com/billing/orders

It says I have it but I never got the minecoins and I sent text to Xbox support but this is really getting to be a pain and I rlly want my minecoins. Is there another way I can redeem my minecoins, for example email?

with all due respect, I did not make a one-time purchase. I purchased three separate gift cards. each gift card is $19.99 and is good for 3500 Minecoins. Each gift card was rung up by the Target cashier separately and each gift card has it's own distinct "Download Code." again, we've done this multiple times in the past: i.e. bought separate Minecoin gift cards, each of the same value and Minecoin denomination and redeemed each gift card on my son's Microsoft/Xbox account. each time we redeem a gift card, I can go to our Order History and see each card and see each Minecoin amount as well as log into his Minecraft account to show all Minecoins redeemed. so again, with all due respect, these are not one-time purchases. I've seen others on this forum who've had the same issue.

Hello Solo_Note77,

Are you able to play Minecraft with the disc you own? Is it currently in your Xbox as you purchased the Minecoins? If you can play the game, the minecoins should be in there.

Here are some frequently asked questions about Minecoins: Redeem Minecoins | Minecraft

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Hacha

Please tell me:
Is this happening on Xbox, PC, mobile or which platform?
Where did you purchased these minecoins?
The minecoins are for the same platform that your sister is using?
When did you redeemed the coins, today?