Why did Microsoft send me a regular elite 2 controller after I sent in my broken halo...

Discus and support Why did Microsoft send me a regular elite 2 controller after I sent in my broken halo... in XBoX on Consoles to solve the problem; my Halo edition elite 2 controller started having issues a month or two ago so I finally decided to send it in for repairs before the warranty ran up,... Discussion in 'XBoX on Consoles' started by Machado305, Dec 30, 2022.

  1. Machado305
    Machado305 Guest

    Why did Microsoft send me a regular elite 2 controller after I sent in my broken halo...


    my Halo edition elite 2 controller started having issues a month or two ago so I finally decided to send it in for repairs before the warranty ran up, however I was sent a normal elite 2 controller. Did I miss some fine print saying that I wouldn’t be able to get the halo controller back? I would have rather tried fixing the controller myself then end up losing it all together.

    I have probably tried using the call back feature to talk to Microsoft support no less than 50 times over the past few weeks to get some sort of answer, but I have yet to receive one call back. I am just giving up at this point of receiving any support from them.

    :)
     
    Machado305, Dec 30, 2022
    #1
  2. Suitch Win User

    Warranty help with Elite 2 Halo infinite edition

    Can we get ahold someone who can answer this for certain? I am also having an issue with my right thumbstick and this is a very expensive, and DIFFERENT product from a normal Elite Series 2 controller. If Microsoft/Xbox can't warranty the specific sku, then why is there even a warranty in the box at all? If they were to send a regular Elite Series 2 back after a Halo Infinite version is sent in, then they would be performing a scam--not a warranty service.
  3. Machado305 Win User

    Why did Microsoft send me a regular elite 2 controller after I sent in my broken halo edition elite 2 controller that was under warranty?

    I left out the part where I sent it in a second time, and still got back a black one. Today is the day I got it back for the second time, and tried getting more call backs today. My warranty runs up next week and now just posting on here because it doesn’t seem to be any other avenue for support.
  4. ngocphi Win User

    Why did Microsoft send me a regular elite 2 controller after I sent in my broken halo edition elite 2 controller that was under warranty?

    As smwutches mentioned they can't send the same unit if it's limited and they will try but it's not guaranteed
  5. Smwutches Win User

    Why did Microsoft send me a regular elite 2 controller after I sent in my broken halo edition elite 2 controller that was under warranty?

    They try to send back what you send in, but they can't guarantee that you'll get a special edition back when you send a controller or console in.
  6. Etho02 Win User

    When will this issue be resolved as my son still waiting on controller.

    Hi Kathy A thank you for the reply. My controller was perfect condition as drift stick did not work so could not use it. However dont know how or why they would send me a controller that was firstly very dirty condition and virtually falling apart. The only thing i can think of is that they sent to me in error. There is no way they were sending it to replace my one which was an elite series 2 model.
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Why did Microsoft send me a regular elite 2 controller after I sent in my broken halo...

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