Why can't Xbox find an Xbox controller?

But the service center said they received the package. And the tracking number shows it was delivered. What I'm trying to say is why can't Microsoft see where a controller is once it is turned on?

And if you don't know the answer, why are you answering?

You don't think i already contacted Microsoft? And UPS? I need someone who can help me and give me the answer to my question

Hello again, If you've already contacted Xbox Customer Service and they've given you this information, try contacting the delivery service and see if you can get any information, unfortunately here we don't have access to that kind of information.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Wackedfox, this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the real reason or accurately check this issue of your controller.

To effectively clarify this issue, it is necessary that you contact Microsoft support directly via chat, so they can try to track your control by your service order.

https://support.xbox.com/en-US/contact-us/

They are saying that the service center said they received a Windows 10 adapter, which is a lie. There should be a way that Microsoft can see where the controller is once it is powered on and tested

Why can't you insert your controller's serial number? You can easily find it in the battery slot, if you have issues change the browser you are using

https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work