Why can't my xbox reach step 3 when updating?, it keeps sending me back to the "start...

Hi Abdalla! I'm more than happy to help you!

I'm sorry you are experiencing a software update error with your Xbox console. No worries, let me help you sort this out.

Based on the description you have provided, if you are trying to perform an offline system update and doesn't work, kindly try another USB port or a different USB device on your Xbox console.

Also, please keep in mind that your USB flash drive (stick) has to be formatted to NTFS otherwise it will not work.

If the issue still remains, I would highly suggest you check the free repair warranty option for your console using the link below:

https://support.xbox.com/en-US/help...steps to complete your service order request.

You may also check these links for future reference:

https://answers.microsoft.com/en-us...vailable/5349ec04-fe62-400a-8f90-b16c69707e71

https://support.xbox.com/en-US/help/hardware-network/console/offline-system-update

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I just got mine in today and starting to use it now, normaly it take 2-3 days for them to send the updates. But keep checking back on ur xbox when u connect to live

My xbox one keeps turning it self of or sending it back to the home page !! Ive noticed it only start to mess up when the update patch came out for the xbox one ! maybe check into that !? Thanks

Hey there!

Could you report back which error you see when you try to send a message? Does similar issues occur on the Xbox app or Xbox.com while signed into the same profile? Let's start with our

Why can't I send messages? support page, and be sure to keep us posted!

Ok, First off let me start off by saying this is very frustrating!!!!!!!! Why am I talking to Xbox for Groove?? Why is there no support for Groove??? Why when I call for support on this offer no one seems to know what it is???? How come when I call they
keep calling it Xbox Music???? Why can't someone look up and see if an email was sent??? If it was sent why can't they void that code and issue me a new one, or tell me the code that they sent???? Which team did you send our details to??? Why is this taking
so long for a response??? You guys make it real hard to like a product. Is this false advertisement???? Come on Microsoft, step up to the plate and help us out, can't you see that there is a problem here???? I am not the only one, or only post on the form.