Why can’t my son buy path of titans with his Xbox balance?

Hello!

I'm an independent advisor and a member of the Xbox Community.

I will be glad to help you.

Is there an error message?

Have you tried to purchase from the following website?

https://www.xbox.com/games/store/path-of-titans...

Best Regards

Thanks for the reply. If the Microsoft account balance is essentially a gift card, is there a way to use that to purchase Vbucks? If not, what can we do to facilitate the purchase of Vbucks (or are we really limited with what that Microsoft account balance can buy us?)?

And would you happen to know why the Xbox all of a sudden wouldn’t accept Vbucks purchases via the usual way (PayPal) and sent my son down the path of having to ask a parent (the purchase the Microsoft credit)?

Hi,

My son redeemed a code and the funds are cleary there but can’t buy anything.

Xbox just states that there isnt an option.

Not sure why??

Hi KristyBriggs,

You should check your family settings via settings.

It could be due to age restrictons.

Hopefully this was useful...

Hi Darhyl, Thankyou for your reply. I have gone into my sons account and confirm his balance is in GBP which is correct. I have tried reseting his Xbox, but same issue that when he goes to Buy, only options are Ask to Buy or Gift Card, and no option to purchase from his balance.

Why can’t they be paid with a microsoft account balance