why cant i use microsoft account balance?

Hi Alex! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft credits.

Kindly try to purchase on the Microsoft Xbox Store web browser online to see if it works.

If it still doesn't work, I highly recommend you reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate this and possibly purchase using your Microsoft balance on your behalf:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

more info:

Free

Current balance 200 Microsoft Points

Price Free

New balance 200

let me know why i cant buy this with my gold account ASAP

Hi Darkjames6! I hope you are well, delighted to be able to offer you my help!

This may mean that the Microsoft balance you redeemed is for a different region. Can you log in to https://account.microsoft.com/billing/payments and make sure it is the correct currency?

Also, try using Microsoft Balance through the Microsoft Store Browser.

Best regards,
Daniel.

Please do and let me know how it goes. I hope this works for you!

Hello, AlexandruRobert. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Was the money correctly added to your Microsoft account? It is showing on your balance but you cannot use it to purchase a game?

Is your Microsoft account and Xbox profile at the same country/region? Would you please tell me which country are they?

And what currency is your account using? Is it the same as the amount you received from Xbox?

Waiting for your kind reply.