Why can’t I use game chat?

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Please make sure that your account settings are set up correctly. Kindly sign in to https://account.xbox.com/settings and validate the settings below:

* You can communicate outside of Xbox Live with voice & text

* Others can communicate with voice, text, or invites

They need to be set to "everyone" or "allow".

All my settings are good but I still can’t talk in game chat.

Hello, my name is Fernando, an independent consultant. Hope you are doing great. I will be more than happy to help you with your query today. The duration of a temporary suspension depends on the severity, frequency and nature of the violation. For example, if we detect abusive communications via voice or text messages, your communication privileges may be revoked for a certain period of time. Below is the link if you want to check about the ban: https://support.xbox.com/pt-BR/help/family-online-safety/enforcement/xbox-live-device-bans (Note ) The link being sharing is in Portuguese and may require translation software to read the page content. Hope I helped, see you soon!

Hi again, yes I have all off the things you said checked but it still won’t allow me to use the chat in minecraft?

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

It seems that you are using a child account. So what you will need to do first is to create a parent account on https://account.live.com, make sure it is a parent account and the birth date should be above 21 years old then login to the Microsoft account on Xbox.com to create a profile.

Once the parent profile has been created, please follow the steps on this link to add your child account with the parent, https://support.microsoft.com/en-us/help/12417/...

After doing the steps above, sign in to the parent account using this link, https://account.xbox.com/settings

Select your child account there so that we can modify the privacy settings of it then under the tab Xbox One/Windows 10 Online Safety.

Be sure the option "Others can communicate" is set to allow status.