Why can't I upload or delete captures on the XBOX Network

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello SORARISU, we have received some similar occurrences in our community.

I see that you have already tried to do a reset on the console and the situation has not changed, ideally contact Xbox support, they may have some more up-to-date information.

https://support.xbox.com/en-US/contact-us/

Unfortunately captures are automatically deleted from the Xbox network after 90 days now. You could try opening the Captures app and selecting "On this Xbox console" from the drop-down list at the upper-left, as clips are not automatically deleted from the console itself after 90 days, although they do get deleted from there over time as you capture new clips and screenshots. It's worth checking though.

What I do is set the console to automatically upload my captures to both the Xbox network and OneDrive, as they are not automatically deleted from OneDrive and it makes it easy to save any ones that I want to keep on my PC. Unfortunately, you can't share clips uploaded to OneDrive on your profile or via an Xbox message, which is why I upload to both.

But yeah, if your missing clips are not on the console itself and you only uploaded them to the Xbox network, they are gone for good I'm afraid.

On your console Home Guide menu select Capture & share > Recent captures >Show all >Manage captures

That will show you your captures you have uploaded to the Xbox network. You can change this to captures on this console to show those captures.

If you change the look on screen to small icons (press 4 squares) you will have other options as well as a delete choice.

Looking at this screen outlay, on console captures will inform you if they have been uploaded to the Xbox network or not.

Captures on the console that have been uploaded to the xbox network can be deleted from the console if you want. Be aware that there is a finite available space on the console for captures that fills up very quickly if you make a lot of clips and/or screenshots.

Uploaded Captures on the xbox network can also be deleted.

I use the sort option and delete captures regularly from both my console and Xbox network to keep my captures manageable.

"do captures save to the console’s internal storage regardless of whether or not they’re uploaded to the Xbox Network?"

All captures are initially stored on the console before they can be uploaded to the Xbox Network.

Only the captures you choose to be uploaded will be unless you choose automatic uploads in your Settings options.

Only uploaded captures (ie on the Xbox network) can be shared to your profile, clubs, etc.

There is a finite space for captures on the console so if space is all used up any further captures will overwrite the oldest captures.

Its possible to have a copy of a capture on the console as well as on the Xbox network but this limits your consoles storage for new captures. After uploading it's best to delete the console copy.

I'm Samy an independent advisor

How are you?

You can upload up to 10 GB of captures to the Xbox network. Once you reach those limits, you’ll need to delete existing captures to upload new ones.

Any game clip or screenshot uploaded to the Xbox network that gets no views in 30 days will be deleted. Viewing it yourself counts as a view and saves a capture from deletion.

Captures that don't get uploaded to the Xbox network will remain on the console they were recorded on.

You can also store your screenshots and videos on your PC, OneDrive, and your phone.