Why can't I upgrade my SD movie to uhd

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this CHR1S2OO9

Unfortunately that’s not possible :c
You may need to purchase the UHD movie if you want that quality

But from SD quality is not possible to pay the difference or similar to get the UHD quality

Hi,

Sorry about that but what movies ? Cause 4K is not yet available for all the store...

You have to get the option UHD in the description and be sure to select that one NOT HD or SD ( by the way 14.99 per movie should be the HD one… UHD its in average 24.99 or 29.99 per movie… ).

So double check your purchase history > https://account.microsoft.com/billing/orders ( display all dates and contents ) , you should see what you purchase exactly
( HD / UHD or SD ).

If it was the UHD edition, call Xbox helpdesk to check your Xbox one with an agent > https://support.xbox.com/contact-us

If it was the HD, you probably made a little error during the order...

Regards,

Hi,

The One X can already play 4K UHD Blu-Ray movie discs, the same as the One S. There's nothing to upgrade.

[quote user="cjhawkins3rd"]

I bought a Samsung UHD TV and run my Xbox One directly though the TV using HDMI. I use the TV optical out to my Sonos system for surround sound. I have found that I can stream UHD movies from my Samsung TV using Netflix. Apparently h.265 compression is
built-in to the TV. My issue is that Netflix from the Xbox One does not support UHD (or 4K) at this point. Does anyone know if the Xbox will upgrade to support h.265?

[/quote]

[quote user="cjhawkins3rd"]

I bought a Samsung UHD TV and run my Xbox One directly though the TV using HDMI. I use the TV optical out to my Sonos system for surround sound. I have found that I can stream UHD movies from my Samsung TV using Netflix. Apparently h.265 compression is
built-in to the TV. My issue is that Netflix from the Xbox One does not support UHD (or 4K) at this point. Does anyone know if the Xbox will upgrade to support h.265?

[/quote]

1080p looks amazing on 4K (was skeptical as well when I upgraded) - I honestly can't tell on a 65" between my 4K UHD BR vs. regular BR - except for UHD BR's that have HDR.