Why can't I unmute any of my friends on MW2 or see anyone online?

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

First, we will proceed to do a power cycle of the device

To do a power cycle follow the steps below

1. Turn off your console by holding the Xbox button  on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button  on the console or the Xbox button  on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

If your problem persists or the problem is fixed please let me know!

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Good day!



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Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hey there!

We currently have a service alert up for this issue at this time. We would be unable to speculate on how long it will take to get things back to normal, however, we have teams
hard at work to get things back up and running. Once it has ended please let us know if this still occurs. You can stay up to date on things on
our status alert page.

Hello Lisa Klegstad,

Thank you for posting in Microsoft Community.



We understand that you are trying to unmute your friend that you accidentally blocked so you can hear them in the game. Let us check on this together and sort this out in timely manner.

To isolate this issue, we would like to ask for few questions:

1. May we confirm if you can send messages fine to your friend?
   
2. Are your teammates hearing the friend you cannot unmute?
   
3. In what platform are you both placing games with - Xbox Console or Xbox app for PC?
   

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

I also have this issue and so does my son. He has a friend and his friend is unable to unmute him. He didn't place him on mute in the first place. He tries to unmute on his friends list but it just reverts back. I have his friend on my list and he is muted
under my account....through choice . But I too can't unmute him now. Tried on my friends list, reverts back to muted. Tried by going under my profile, going to following, selecting muted, unmuting him there.....still the same.

Anybody got any ideas? Could Fortnite have anything to do with it? Tried going in to party, then going to in game chat, leaving it for 10 secs, going back to party and unmuting. Has worked for some....not for me. Please, help me. my son won't stop moaning
about it. Is it something that just resolves itself or is that it?