WHY!? Can't I speak with someone or request a call? The chat bots are next to useless.

DisgruntledGamer · Nov 2, 2022

I've spent a lot of money over a lot of years on xbox products, so not being able to call or even request a call from customer service when the brand new product you sold me stops working, is reeeally frustrating. I wonder if Sony has real customer support??

:)

DisgruntledGamer

Reeally:/ well thanks for your reply. The reason I tried to call was for the friends list issue, so thanks for clearing that up!

AriosGundam

Sony has even worse customer support and cares even less. They just lost almost every exclusive trust me xbox or pc is the place to be. The xbox servers and or website is being attacked right now. We cant even access our friends list. They usually get it fixed within a day. I would reset your password just to be safe I have had 5 unauthorized sign in attempts to day alone

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this DisgruntledGamer

I see that you’re facing issue with your friends list.

Sorry for the inconveniences, right now this is a current outage and you can double check this here:

https://support.xbox.com/xbox-live-status

Please keep an eye there

Hopefully the team is going to fix it as soon as possible

brandiesel1

Chatting is better and quicker. I think you can only request a call back now. I think they've recently stopped the option to call and speak with someone.

GregGrobarcik

Anyone get anywhere requesting a chat or call back? My one guide has been useless couple days now and tried everything, including seeing different providers and still speaks 'no info available'

WHY!? Can't I speak with someone or request a call? The chat bots are next to useless.