Why can't I sign into the xbox app on PC?

Tommy Barker · Oct 22, 2023

I have tried everything on these so-called forums. I still cannot sign in to the xbox app on windows. So I am unable to install any xbox windows games. Xbox play anywhere does not seem to be working. My xbox seris x is already in the microsoft shop, so I wanted to try games on my PC, but no luck. You think the people who make the operating system could at least get their own **** to play nice with it.

:)

David Wirsching

Hello Tommy B, My name is David. I am an independent advisor, happy to help you today.

I understand that it must be a little frustrating, if you have already tried to reset the Microsoft store and clear its cache, I think what I can recommend is that you try creating a new profile on the PC to see if you can log in to the app. Xbox, to do this I will leave you a link with the steps: support.microsoft.com/windows/add-or-remove-accounts-on-your-pc-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32

Best regards.

xxFinalxxKill11

I was unable to remove my account so I reset the store cache and repaired it now it is showing that there's a problem installing the Xbox identity provider

xxFinalxxKill11

I made sure all of the services were running and reset my pc and it still refuses to let me sign in.

Kimmy_24

Hi, I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

Sorry to hear about your issue with the Xbox app. Let's try some steps that might help. Kindly open File Explorer using the Windows key + E shortcut.

In the address bar paste the following line:

%userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

If there are Accounts and Cache folders available make sure that you delete them. After removing the cache, try to start the Xbox app again.

xxFinalxxKill11

This also has not resolved the problem.

Why can't I sign into the xbox app on PC?