Why can't I sign into my Xbox app?

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the steps one at a time to resolve the issue.

Solution 1: Repair the Gaming Services app.

Please go to Settings > Apps > Apps Features. Select Xbox app then click Advanced options. Click the reset button, try logging in again, and see if it works.

Solution 2: Uninstall and reinstall the Gaming Services App

Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.

In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.

Restart your device and try to log in and see if it works.

Solution 3:

Please open the PowerShell in admin mode and paste the following below:

Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

As well, when I sign in on my xbox it says permanently suspended so even if it's say just a voice suspension why can't I sign into my account on xbox life, console and app?

I was unable to remove my account so I reset the store cache and repaired it now it is showing that there's a problem installing the Xbox identity provider

I made sure all of the services were running and reset my pc and it still refuses to let me sign in.

Hi, I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

Sorry to hear about your issue with the Xbox app. Let's try some steps that might help. Kindly open File Explorer using the Windows key + E shortcut.

In the address bar paste the following line:

%userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

If there are Accounts and Cache folders available make sure that you delete them. After removing the cache, try to start the Xbox app again.