Why cant i sign into my Microsoft account on ps5

How do I fix this so I can sign in? And why can’t I call someone on the phone for 1 on 1 support???

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Can I have the exact message prompt? Because this may mean two things, your Microsoft account is already connected on a different PlayStation Network or your PlayStation Network account is already connected on a different Microsoft account.

Hi Bello P, my name is Adam.

I’m sorry to hear that you’re having trouble with your Microsoft account on your PS5. There could be several reasons why this is happening. One possible reason is that your Microsoft account is not linked to your PS5 account. You can try signing into your Microsoft account on your PS5 by following these steps:

1. Go to the Settings menu on your PS5.

2. Select Users and Accounts.

3. Choose Link with Other Services.

4. Select Microsoft and follow the on-screen instructions to sign in.

If you’ve already tried this and it didn’t work, there might be an issue with your Microsoft account. You can try resetting your password or contacting Microsoft support for further assistance.

I hope this helps.
Adam.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I apologize but according to Mojang if you receive the error "The solution is to link the PSN:tm: ID to a different Microsoft account since the Microsoft Account you’re attempting to use is already connected to a different PSN ID. Each Microsoft account may only be linked to a single PSN ID and vice versa."

This means that the system detects that your Microsoft account is already linked to a different PlayStation account.

For your reference, you can check this link: https://help.minecraft.net/hc/en-us/articles/44...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hi Andy! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft and PlayStation account.

Unfortunately, Microsoft Xbox does not have tools to manage linked 3rd party accounts such as PlayStation, Ubisoft, Steam, Epic Games, etc.

In this case, you will have to contact PlayStation Support or the game developer Mojang for further assistance as they have the tools and resources to properly investigate this:

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

https://www.playstation.com/support/contact-us/

Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl