Why can't I sign in?

Hi Ryan! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

I'm sorry to hear that. Please remove and re download your profile.

To remove account:

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

Then re download it.

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and

select Add new.

3. Enter the email address for the Microsoft account that you want to add, and then select Enter.

4. Enter the password for your Microsoft account that you want to add, and then select Enter.

I hope this helps. Feel free to ask back any questions and keep me posted.

Hello wesley stulp,

Thank you for posting in the Microsoft Community.

I can see that you're having trouble signing in to your Xbox account. There could be several reasons why you're experiencing this issue. Here are some troubleshooting steps that you can try:



1. Make sure that you have a stable internet connection. You can try resetting your router or modem to see if that helps.



2. Clear your browser cache and cookies. This can help resolve any issues with your browser.



3. Try signing in to your account from a different device or browser. This can help determine if the issue is with your device or browser.



4. Reset your password. You can do this by clicking on the "Forgot password" link on the sign-in page.

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Are you still having this issue?

If so, let us know any error codes or messages you're getting and someone should be able to help you.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello saskia rose,

Please observe if the issue reappears, I recommend that you speak with our live support team for them to further investigate on what is going on with your account.