why can't i sign in xbox site

Hello MO RIF3T,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you are having trouble signing in your Microsoft account because the site keeps on reloading. Let us check what is causing the issue so that you can be able to sign in your Microsoft account without a problem.

We would like to ask few questions to help us isolate the issue further.

1. Which specific site are you signing your Microsoft account?

2. Have you tried different devices to sign in your Microsoft account to Xbox sites?

3. When was the last time you were able to sign in your Microsoft account without a problem?



For the meantime, here are the steps that we can try:

1. Clear your browser cache and cookies. This can often resolve issues with website loading and sign-in problems.

2. Try signing in using a different browser or device. This can help determine if the issue is specific to your current browser or device.

3. Check your Microsoft account status. Make sure your account is active and not locked or suspended. Sign in through the account landing page or here: https://account.microsoft.com

4. Reset your Microsoft account password. This can help resolve issues with sign-in problems.



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello MO RIF3T,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

I have 2 xbox's and I can't sign in to either one... but I can sign in to this site to reply lol

I tried with a separate microsoft account and it failed to work on the xbox site as well. I tried with both on the microsoft site and they worked fine, but I can't seem to sign in on the xbox one without it reloading and refraining from signing me in.

Hello saskia rose,

Please observe if the issue reappears, I recommend that you speak with our live support team for them to further investigate on what is going on with your account.