Why cant I sign in on my Xbox profile

Shawn Prewitt1 · Jun 10, 2025 at 8:13 AM

Hey so I'm trying to get into my Xbox account and it won't let me in

I tried restarting my console then removing the account and re adding it but now I can't re add it back to my current Xbox oh i also tried signing in on my other Xbox but it was unsuccessful so I'm hoping u guys can give me some help that I might have not tried

:)

Janet_C

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please try temporarily disabling two-step verification from the website

https://account.live.com/proofs/manage/additional

Then try signing in to your console again. If the issue persists, try changing your password and trying to sign in again.

Also, please try to test connecting your console to another network and check if the same problem occurs, you could configure your smartphone as a Mobile Hotspot and connect your console to that network.

Let me know if the behavior is the same.

Best regards.

Francia J.

Hi Kevand333, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly try signing in using a different account and check if the same issue will occur, since this issue still occurs on a newly repaired console it can be an issue with the account but we will check.

Also, if signing in to a different account still won't work, please perform ane extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

bob111111111(2)

have you tried to sign into login.live.com with the email for your gamertag??

if you cant sign in or get an error message this would be the causeof why you cant download the profile

Skepticality

I've just moved out into a new house and we haven't had the internet installed yet but I am able to sign into my profile and play a select few of my games, cant understand why it wont let you sign in

ZxDeMoNBoYxZ

I cant sign into my xbox live account but when i go on to another profile i have it automatically signs me in and on the profile im tring to use its just keeps giving me a message like"Cant connect to Xbox LIVE. Select Test Connection to troubleshoot, or
try downloading your profile again"

Why cant I sign in on my Xbox profile