Why can't I sign-in in Minecraft Education?

Hey there!

Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

It could be that you are trying to sign in with an account that was not assigned a license. You'll have to contact your IT administrator to verify which email you need to use.

https://educommunity.minecraft.net/hc/en-us/art...

I hope this helps.

Best Regards,

Christian.

Hi there Tomothy, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

In this situation, I recommend that you contact the dedicated Support team for Minecraft: Education Edition, as they are the ones who manage and ensure the proper functioning of that edition of the game.

You can reach out to them through the following link:

https://educommunity.minecraft.net/hc/requests/new

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.

Hey thanks no worries, I have done a screen shot of each section. I have labelled them in order. The last one even though it says to sign in it doesn't give us an option.

Thank you.

Ok, sorry my bad I miss the part of the Chromebook, if the authenticator app says it doesn't exist could be that you are writing the account wrong, sometimes we miss some letters for example or you are not using the Microsoft authenticator app that is the one that will work for that

Could you share a screenshot of the message you have on Minecraft? Probably you are missing the option to use a different authentication method

Glad to know you finally fixed it, have a great day