Why cant i send messages?? New to xbox

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Hey there Vanessa!



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

Thank you again and have a great day!

Hi Vanessa,

Thank you for coming to the Xbox forums, I'd be happy to help!

There are many factors why you may not be able to send messages but the main one is when the profile is having issues syncing with the Xbox Live servers.

What error messages are you seeing when trying to send messages?

Are you on the Xbox One? If so, Go ahead and do a
hard reset and power cycle. Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and
turn on the Xbox.

Try out the power cycle if on the Xbox One and let us know exactly what happens when trying to send messages.

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I have gold

You need Gold to send messages